Recover Utility Costs from Tenants

Plenty of rental properties — HMOs, co-living schemes, build-to-rent blocks, even traditional portfolio lets — sit behind a single landlord supply for one or more utilities. The landlord pays the supplier; the cost then has to be recovered fairly from the tenants who used it. Done well, this is invisible and tenants barely think about it. Done badly, it's a constant source of friction and unrecovered cost.

We handle the entire recharge cycle on your behalf. Supplier invoices come in, we read meters or apply the agreed allocation method, tenants are billed under clear terms, payments are collected automatically and you see real-time recovery on a landlord dashboard.

Tenants pay bills they understand. Every invoice we issue shows the supplier cost, the meter read or allocation rule, and the tenant's share — in plain English. There's no fixed mark-up hidden in the line item and (for resold electricity) every charge respects Ofgem's Maximum Resale Price. The result is fewer disputes, faster payment and a far calmer inbox for your lettings team.

Most utility disputes come from one of three things: an unclear charge, a missed meter read, or a tenant who thinks they're being marked up. We design every recharge process to eliminate all three. Bills are itemised, meter reads are scheduled, and the audit trail is open to the tenant on request. When a query does come in, we resolve it — your team doesn't need to.

The cleanest setup is sub-metered: each unit has its own meter, and tenants pay for what they actually use. Where sub-metering isn't possible, we apportion fairly by occupancy, floor area or an agreed rule, with seasonal smoothing where appropriate. We'll advise on the right approach for your property during the free review — there's no point installing infrastructure you don't need, and no point fighting an allocation method that tenants find unfair.

Invoices are issued automatically on the schedule you agree. Tenants pay by Direct Debit, bank transfer or card. A structured reminder sequence handles late payers — polite first, firmer later — and only escalates to formal recovery where appropriate. You always know which units are paid up and which need attention, without chasing anyone yourself.

The bigger your portfolio, the more recharging leaks add up. Our platform is built for multi-property, multi-unit recovery — consistent process, consistent reporting and consistent data, whether you own ten units or ten thousand. That makes it straightforward to spot the units that are under-recovering and fix them before they hit your annual numbers.