Privacy Policy

1. Who we are

Utility Rebilling is a trading style and subsidiary brand of East Valley Properties Ltd, registered at 27 Meadway, Romford, RM2 5NU, United Kingdom. We provide utility rebilling, debt recovery and account reconciliation services for residential blocks across the UK.

2. What data we collect

We collect personal data necessary to provide our services, including:

• Contact details (name, email, phone number) of directors, managing agents and residents
• Property and block information (unit numbers, meter readings, utility usage)
• Payment and billing information for the purposes of collections and reconciliation
• Communication records relating to service queries and debt recovery

3. How we use your data

We use personal data to deliver our utility rebilling and debt recovery services, including generating bills, processing payments, reconciling accounts and communicating with residents and property managers. We do not sell personal data to third parties.

4. Legal basis for processing

We process personal data under the lawful bases of contract performance, legal obligation and legitimate interest. For marketing communications, we rely on consent.

5. Data sharing

We may share data with utility suppliers, payment processors and legal representatives where necessary to deliver our services. All third parties are contractually bound to process data in accordance with UK data protection law.

6. Data retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements. Billing data is typically retained for six years in line with UK tax and accounting obligations.

7. Your rights

Under UK data protection law, you have the right to access, rectify, erase, restrict processing of, and object to processing of your personal data. You also have the right to data portability. To exercise these rights, please contact us at info@utilityrebilling.com.

8. Cookies

We use essential cookies to operate our website and analytics cookies to understand how visitors interact with our site. For more information, please see our Cookie Policy.

9. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us at info@utilityrebilling.com or by post at 27 Meadway, Romford, RM2 5NU, United Kingdom.